Smartphillips ums-11.5.0 no read matroska, Why?

For help and support with Universal Media Server
Forum rules
Please make sure you follow the Problem Reporting Guidelines before posting if you want a reply
Post Reply
crishart
Posts: 1
Joined: Sun Oct 30, 2022 10:59 am

Smartphillips ums-11.5.0 no read matroska, Why?

Post by crishart »

Hello
Install the UMS-11.5.0 on a smart phillips in windows 7, but the tv does not recognize the video.mkv files.
Why?
What should I do?
I await response.
Thanks.
User avatar
mik_s
Moderator
Posts: 1115
Joined: Wed Aug 23, 2017 11:03 pm
Location: UK

Re: Smartphillips ums-11.5.0 no read matroska, Why?

Post by mik_s »

Will need logs to see what it is doing. See the section in red above.

One thing to try is to see if MKVs are capable of being played natively on your TV as there is a chance (a small one) it can't play them, or that it uses a codec that is not supported.
Try playing from the #--TRANSCODE--# folder and choose "No transcoding"
(if you do not see it, enable "show the #--Transcode--# folder" in the GUI on the navigation tab)
Logs are important for us to help, Please follow This Link before asking for support. Just a forum cleaner, Will help if I can but no expert.
Post Reply