No content found on my Samsung TV

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Smitti
Posts: 17
Joined: Wed Jul 05, 2023 7:09 pm
Location: Switzerland

No content found on my Samsung TV

Post by Smitti »

Hi all

I have updated ums from v.9 to the newest one and since then my Samsung TV shows no content found. The model is QE65Q95TATXZG.
What can I do that the files of my PC (Win11) are shown again?

Many thanks for your support :)

Smitti
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boss
Posts: 348
Joined: Thu Jun 30, 2016 1:07 pm

Re: No content found on my Samsung TV

Post by boss »

Try this:
1. Stop UMS
2. Delete this entire folder: C:\ProgramData\UMS\database
3. Restart UMS

Is there any reason why you have this in UMS.conf
renderer_force_default =true
instead of
renderer_force_default =
Smitti
Posts: 17
Joined: Wed Jul 05, 2023 7:09 pm
Location: Switzerland

Re: No content found on my Samsung TV

Post by Smitti »

Hi Boss
Thank you for your reply.
I've done the steps in your suggestion, unfortunaley the error still exists.

No, there is no reason for the param renderer_force_default=true. I don't know why this is set.
Should I change it?
Edit:
I just looked at ums.conf. The code is already changed: (not by me)
# Force default renderer (disable automatic detection)
# ----------------------------------------------------
# By default UMS tries to automatically detect what renderers try to connect
# to it. When this is true, UMS will assume any renderer that connects is the
# default renderer.
# Default: false
renderer_force_default =
boss
Posts: 348
Joined: Thu Jun 30, 2016 1:07 pm

Re: No content found on my Samsung TV

Post by boss »

Did you look at the UMS.conf in:
C:\ProgramData\UMS\

There is another one in the program folder which is not used.
boss
Posts: 348
Joined: Thu Jun 30, 2016 1:07 pm

Re: No content found on my Samsung TV

Post by boss »

Also, you have a lot of external links in your C:\ProgramData\UMS\SHARED.conf file.

Perhaps copy "SHARED.conf" to "SHARED.conf.bak" and edit "SHARED.conf" so it just has one local media folders.
Like:
[
{
"file": "F:\\Users\\Kommandozentrale\\Downloads\\Filme",
"monitored": true,
"metadata": true,
"active": true,
"type": "Folder"
}
]

Just to make sure something in "SHARED.conf" is not causing a problem.
Remember to stop UMS before the changes and start UMS again after the changes are made.

Also, have you tried it with your web browser. This might isolate if the problem if on the renderer side of things or not.
Smitti
Posts: 17
Joined: Wed Jul 05, 2023 7:09 pm
Location: Switzerland

Re: No content found on my Samsung TV

Post by Smitti »

I have done this steps.
Unfortunately it is not solving the issue.
BUT... I tried on my other TV's (LG and another Samsung QE65Q70TATXZG ) and on this it is working fine.
It looks like the problem ist only on the one TV in the first post. But why?
boss
Posts: 348
Joined: Thu Jun 30, 2016 1:07 pm

Re: No content found on my Samsung TV

Post by boss »

So you have 2 TV's (Samsung) exact same model and it is working on 1 but not on the other?
Just noticed the models are slightly different,
boss
Posts: 348
Joined: Thu Jun 30, 2016 1:07 pm

Re: No content found on my Samsung TV

Post by boss »

So you can see the folders but the folders do not show any content?
boss
Posts: 348
Joined: Thu Jun 30, 2016 1:07 pm

Re: No content found on my Samsung TV

Post by boss »

I noticed this in your logs:
Received a browse request from [TV] Samsung Q90 Series (65) [Unknown renderer]
Empty response sent to [TV] Samsung Q90 Series (65) [Unknown renderer]

It could be that the TV is not picking up a renderer configuration file.

I am not sure which conf file that TV should use.
It would be either: Samsung-9series.conf or Samsung-Q9.conf
More likely Samsung-Q9.conf I think.

You could edit the file: Samsung-Q9.conf
and change:
UserAgentSearch = Samsung Q9
UpnpDetailsSearch = QE\d{2}Q9

To

UserAgentSearch = Samsung Q9|Samsung Q90
UpnpDetailsSearch = QE\d{2}Q9|Samsung Q90

That may possibly do some good.
If not, @mik_s will have a look at the log file and see if he can pick what the issue is.
Smitti
Posts: 17
Joined: Wed Jul 05, 2023 7:09 pm
Location: Switzerland

Re: No content found on my Samsung TV

Post by Smitti »

Hey Boss

It works now :) The problem was, that the TV was not in the WLAN of my router, ist was in the WLAN of ubiquiti.
Sorry for your effort.

But now i have another problem with the same tv. It cant play any mkv movies with dts. the other ones play the files without any trouble. I think i have to open a new topic?

Regards
Smitti
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